Clinic Appointments specialise in answering calls and providing remote receptionist services within the primary and secondary health care sectors.   The remote receptionists within Clinic Appointments are predominantly well educated, experienced staff who are able to deal with healthcare enquiries both with a great deal of empathy and attention to detail.   All shifts at CA are staffed not only with receptionists, but also with supervisors who are able to make call backs to clients, deal with the more unexpected enquiries, and provide telephone and email support to clinics.   At Clinic Appointments we have invested in the latest technology to allow our remote receptionists to work from home in a controlled environment answering calls in the name of the clinic and delivering the information and service you would expect from one of your own employees. In order to monitor and maintain our standard of service, we regularly record and review calls with receptionists to ensure all of our calls are handled as professionally and efficiently as possible. As a CA client, you are welcome to request calls to be recorded on your account should you occasionally want to check for yourself how your calls are being handled.   We attempt to answer all incoming calls within seconds and we aim to maintain a call answer rate of above 95%. However, there are times when, despite our best efforts, calls can be missed. When this happens, the supervisor is notified and a callback is made.   As our business is built on our ability to answer and deal with your calls, it’s important the system we use to do this is flexible and reliable enough to cope with whatever we need it to do.   We have recently moved our telephony provider to Aircall.  Aircall is a modern, reliable system with excellent uptime (over 99.99%) and with great flexibility, helping us to support your clinic smoothly and in the future provide additional functionality.