CALL ANSWERING
Adding Call Answering to your package means a monthly service charge of £89.00 if using our standard Clinic Diary or 3rd party software, or £128.00 if using our Patient Records Diary. All packages include the first 20 call units.
Our fully trained receptionists answer your calls using your business name, so callers think they have reached you directly. Our knowledgeable receptionists ensure your clients receive the highest level of service.
We answer calls live Monday 8am-6.30pm, Tuesday-Friday 8am-6pm and Saturday 9am-1pm. Out of hours, we can handle incoming calls however you specify, such as routing calls direct to your office, or by setting up a voicemail service for your clients to leave a message.
We automatically record and store all calls for training and monitoring purposes. Individual calls can be retrieved at a later date, if required.

PRICING
We operate a unit based system to calculate the cost of your call answering usage. Each service has a unit cost applied to it, and you only pay for the units you use each month. We offer tiered pricing for units, with the price per unit coming down as your usage increases (see below for more details).
Monthly free units | 20 |
Additional units 1-100 (each) | £2.00 |
Additional units 101-200 (each) | £1.90 |
Additional units 201-300 (each) | £1.80 |
Additional units 301+ (each) | £1.75 |
Answer general calls | 1 unit |
Relay messages | 1 unit |
Book / change / cancel appointments | 1 unit |
Make appointment reminder call | 1 unit |
Please note that the only times a single call can count for more than one unit is if two or more actions are taken. For example, if the caller books two appointments during one call, then the cost would be two units. Another example would be if an optional extra service is added, where a message alert is sent for any booking we make, change or cancel – in this case the appointment would attract one charge and the message another (total of two charges).
Answering a call and then either relaying a message or booking a single appointment etc. only costs one unit.
The facility to send free email reminders to your clients is only available with the ‘Clinic Diary and Patient Records’ package.
Text reminders are available with both packages and cost an additional 9p per text message sent.
EXAMPLE COSTINGS
Units Used | Clinic App Diary | Clinic App Diary & Patient Records | Your Own Diary Software |
---|---|---|---|
20 | £89 | £128 | £89 |
100 | £222 | £259 | £222 |
200 | £392 | £429 | £392 |
300 | £552 | £589 | £552 |
400 | £702 | £739 | £702 |