0800 0789333 info@clinicappointments.com

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DEDICATED TO CLINIC CALL HANDLING

We are a team of professional receptionists, specializing in serving the healthcare sector.

Since 2006 we have been proudly helping hundreds of clinics of all sizes manage the day to day running of their business by providing call answering, allied to diary and patient management services.

Whether you’re a solo-practitioner, a large multi-location, multi-practitioner clinic, or something in between, we have the experience to help.

WHICH OF THE FOLLOWING BEST DESCRIBES YOUR CLINIC?

OUR SERVICES

We offer the following services:

CALL ANSWERING

We answer your calls in your name, handle common enquiries, take messages, book/amend appointments and more, as per your individual requirements…

DIARY MANAGEMENT

Let us manage your appointments for you. We are official partners of the Cliniko and PPS diary systems, as well as offering our own, fully featured in-house diary…

PATIENT RECORDS

Our simple-to-use Patient Records add-on is fully integrated with our diary/practice management software. This allows you to store important patient…

SECURE PAYMENT PROCESSING

As part of our online booking system you can also choose to have your patients confirm their booking with a debit or credit card…

EXPERIENCE

Examples of the clinical sectors we have experience of helping include:

Osteopaths
Chiropractors
Physiotherapists
Chiropodists/Podiatrists
Beauty Salons
Massage Therapists
Acupuncturists
Private GPs & Surgeons
Audiologists
Dental Clinics
Opticians and Optometrists

If you run a business in one of these niches (or a similar one) we can help.

WHY CHOOSE CLINIC APPOINTMENTS?

Our team of highly-trained receptionists can benefit your business in so many ways.

Our flexible service keeps everything running smoothly. We handle all your calls (including call spikes), do all your call-backs, and keep your diary fully up to date.

With fewer distractions and disruptions, you have more time to focus on treating your clients and growing your practice.

In addition, our depth of experience working in the healthcare sector means you can trust us to do things right. Our knowledgeable receptionists offer a level of care beyond that of more general receptionist services.

Our clients choose us for our professionalism and experience in the healthcare sector, with the majority having found us through word of mouth recommendations. Working with us will give you the peace of mind to turn your attention to other matters.

Some other advantages to working with us include:

SECURITY

Our systems only allow specified practitioners to access and amend sensitive patient information.

TRANSPARENCY

All calls are recorded and logged in real time, and are available for review should you ever need to.

RELIABILITY

Our software and systems are developed and managed in-house, so we can immediately apply updates and changes whenever required. There’s no waiting around for a third party to make changes.

ON-DEMAND BUSINESS SUPPORT

We are ready to step in and help with any other challenges you might face. For example, if you suddenly need to close for a couple of days, we can call your clients and re-arrange their appointments.

HOW DOES IT WORK?

Working with Clinic Appointments is easy – everything we do is designed to free up your time and simplify the day to day running of your business.

You can use us as much or as little as you like.

When you start working with us, we provide you with a phone number you use to divert your calls to us.

You choose when you want to divert your calls. Some of our clients use us as an overflow service during busy times and to cover sick days and annual leave. Others divert all their calls to us, trusting us as their full-time receptionist service.

Alternatively, if you prefer, we can also provide one or more regional numbers for use in your advertising. Anyone calling these numbers will come straight through to us, rather than go through your existing system.

It’s completely up to you, and you can change the level of support you need at any time.

We offer two main packages for our services: call answering only, and call answering plus diary management.

If you choose to use our in-house diary system you can also add in patient records, online booking, payment processing and more as optional extras.

In all cases, you only pay for the services you actually use, and you are not tied to any long-term contract.

TESTIMONIALS

“I decided to give ‘Clinic Appointments’ a try as I am a chiropractor working by myself and prefer not to answer the phone whilst treating patients, as I find it disruptive and distracting. I have also found that if a new patient is looking for treatment, they will often ring round until they get someone to speak to, rather than leave a message on an answer phone. I’ve had lots of positive feedback from my patients. Many think I have someone here working alongside me, and they have all said how polite and efficient the service is. So, I was very impressed with the service immediately and continue to be – thank you.”

JH, Chiropractor, Brighton.

“Your service has definitely paid for itself this month, in terms of new clients that I would probably have missed, and it’s been a huge relief to me to know that someone reliable and sensible is answering my phone when I can’t. I’m very happy with the clinic appointments service, and patients have been commenting on how helpful and pleasant ‘my receptionist’ is. So thanks very much.”

SF, Herbalist, Birmingham.

“The service provided by Clinic Appointments has been excellent. It is very reassuring to know that our patients are being looked after in a professional manner and that we are not missing important calls. The text service allows us to respond quickly to any new messages and the new appointments are already covering the cost of the service. Highly recommended and excellent service from the start.”

RM, Acupuncturist, London.

“I just wanted to let you know that we get such good feedback for the efficiency and manners displayed by your team. At last our diary is beginning to fill up again. I don’t think we could have survived paying London rentals whilst employing a full time receptionist.”

AS, Osteopath, London.

INTERESTED?

For more information, or to get started on a free trial, please call us today on 0800 0789333 to discuss your requirements. We are also happy to arrange a free, no-obligation online demonstration so you can see for yourself how it all works.