Book your free demo today! Call us on 0800 0789333 or book online

DEDICATED TO CLINIC CALL HANDLING

 

We are a team of professional receptionists, specializing in serving the healthcare sector.

 

For over 12 years, we have been proudly helping hundreds of clinics of all sizes manage the day to day running of their business by providing call answering, allied to diary and patient management services.

 

Whether you’re a solo-practitioner, a large multi-location, multi-practitioner clinic, or something in between, we have the experience to help.





OUR SERVICES

We offer the following services:



CALL ANSWERING

We answer your calls in your name, handle common enquiries, take messages, book/amend appointments and more, as per your individual requirements…
 

 

DIARY MANAGEMENT

Let us manage your appointments for you. We are official partners of the Cliniko, TM3 and PPS diary systems, as well as offering our own, fully featured in-house diary…
 

 

PATIENT RECORDS

Our simple-to-use Patient Records add-on is fully integrated with our diary/practice management software. This allows you to store important patient…
 

 

SECURE PAYMENT PROCESSING

As part of our online booking system you can also choose to have your patients confirm their booking with a debit or credit card…
 

 



EXPERIENCE

 

Examples of the clinical sectors we have experience of helping include:

 

  • Osteopaths
  • Chiropractors
  • Physiotherapists
  • Chiropodists/Podiatrists
  • Beauty Salons
  • Massage Therapists
  • Acupuncturists
  • Private GPs & Surgeons
  • Audiologists
  • Dental Clinics
  • Opticians and Optometrists

 

If you run a business in one of these niches (or a similar one) we can help.



WHY CHOOSE CLINIC APPOINTMENTS?


Our team of highly-trained receptionists can benefit your business in so many ways.

 

Our flexible service keeps everything running smoothly. We handle all your calls (including call spikes), do all your call-backs, and keep your diary fully up to date.

 

With fewer distractions and disruptions, you have more time to focus on treating your clients and growing your practice.

 

In addition, our depth of experience working in the healthcare sector means you can trust us to do things right. Our knowledgeable receptionists offer a level of care beyond that of more general receptionist services.

 

Our clients choose us for our professionalism and experience in the healthcare sector, with the majority having found us through word of mouth recommendations. Working with us will give you the peace of mind to turn your attention to other matters.

 

Some other advantages to working with us include:



SECURITY

Our systems only allow specified practitioners to access and amend sensitive patient information.
 

TRANSPARENCY

All calls are recorded and logged in real time, and are available for review should you ever need to.
 

RELIABILITY

Our software and systems are developed and managed in-house, so we can immediately apply updates and changes whenever required. There’s no waiting around for a third party to make changes.
 

ON-DEMAND BUSINESS SUPPORT

We are ready to step in and help with any other challenges you might face. For example, if you suddenly need to close for a couple of days, we can call your clients and re-arrange their appointments.
 



HOW DOES IT WORK?

 

Working with Clinic Appointments is easy – everything we do is designed to free up your time and simplify the day to day running of your business.

 

You can use us as much or as little as you like.

 

When you start working with us, we provide you with a phone number you use to divert your calls to us.

 

You choose when you want to divert your calls. Some of our clients use us as an overflow service during busy times and to cover sick days and annual leave. Others divert all their calls to us, trusting us as their full-time receptionist service.

 

Alternatively, if you prefer, we can also provide one or more regional numbers for use in your advertising. Anyone calling these numbers will come straight through to us, rather than go through your existing system.

 

It’s completely up to you, and you can change the level of support you need at any time.

 

We offer two main packages for our services: call answering only, and call answering plus diary management.

 

If you choose to use our in-house diary system you can also add in patient records, online booking, payment processing and more as optional extras.

 

In all cases, you only pay for the services you actually use, and you are not tied to any long-term contract.


TESTIMONIALS


INTERESTED?

 

For more information, or to get started on a free trial, please call us today on 0800 0789333 to discuss your requirements. We are also happy to arrange a free, no-obligation online demonstration so you can see for yourself how it all works.

Contact us today to discover how Clinic Appointments can help your clinic. Book your free demo call now to learn more.